There’s also the question of kindness in the healing professions — the idea that patients are more likely to respond well to compassionate doctors and healers who touch their patients.
I think that’s probably true. In my day job, I’ve been part of a lot of different trainings for physicians, and one of the amazing things we’ve discovered is that the part physicians really love is the interpersonal skills, learning how to talk to their patients gently and kindly. We started including that in basically everything we teach, whether we’re teaching infection control or HIV care or breastfeeding support or whatever. The first component is always, “How do you talk to patients so they’ll listen?” The doctors absolutely love that, because it turns out they’ve been yearning to connect kindly; they just didn’t have the tools. That is the first thing they see results from: talking to their patients differently brings them different results as medical professionals. It seems to bring better outcomes. Often, doctors are afraid that if they are kind they’ll lose their authority, or patients won’t take them seriously, so it’s valuable to have an outsider validate the idea that you can be a respected professional and still be kind and generous to people, and that you don’t have to be stern and harsh to be an authority figure.